Policies

Cancellation and refund policy

Valid for 1 year from date of purchase. Non-transferable. Full refund less 10% cancellation fee within 1 month of purchase date. Pro rata refund less 50% cancellation fee within 1 month of purchase date.

Valid for 6 months from date of purchase. Non-transferable. Full refund less 10% cancellation fee within 1 month of purchase date. Pro rata refund less 50% cancellation fee within 1 month of purchase date.

Valid while sessions last. Non-refundable. Non-transferable. A credit equivalent to the amount of remaining sessions, less a 10% cancellation fee, may be applied to the account if you are unable to use all your accesses.

Registration valid for the current (or future) session. A credit equivalent to the amount of the remaining sessions (-10% of the subscription value) may be applied to the account if you are unable to complete the session. You may be asked to provide proof of this. Write to us at info@cncb.ca if you have any questions!

Non-transferable. Full refund within 48 hours of activity. Account credit if you need to cancel with less than 48 hours’ notice. Contact us at info@cncb.ca if you have any questions!

Refunds or credits possible with more than 4 hours’ notice. No credit or refund less than 4 hours before your session. Write to us at info@cncb.ca if you have any questions!

Refunds or postponements possible with more than 7 days’ notice. No postponements or refunds with less than 7 days’ notice.

Non-refundable deposit, but account credit possible on more than 2 weeks’ notice. No refund or credit on less than 2 weeks’ notice.

Non-refundable. Non-transferable to another date. Transferable to another participant.

Privacy policy

The Bromont National Cycling Centre respects your right to privacy on the Internet. We undertake not to divulge your identity and/or e-mail address without your consent. We also ensure that we meet international standards for the storage and protection of the information in our possession, at all times.

We collect domain names and addresses from virtual visitors who choose to sign up for our address book and, as a result, register for our database or participate in various contests or promotions advertised on one of our websites. Please note that all the information we hold is available when you sign the address book for that site.

By browsing one of our websites, you consent to the use of the information you transmit to us through said site, as explained above, and in accordance with the Privacy Policy.

Person responsible for the protection of personal information:

As Human Resources and Management Assistant, Marie-Michèle Beauchesne has been appointed Privacy Officer. For all requests concerning the application of Bill 25 and the Privacy Policy, she can be reached by e-mail at rh@cncb.ca.

When you visit our site, we may store some information on your computer in the form of a “cookie” (a small text file that stores information in your browser on your computer’s hard drive). We use these cookies for behavioral targeting and retargeting in web advertising campaigns so that third-party suppliers, such as Google, can display ads that are relevant and adapted to your Internet browsing habits. Behavioral targeting and retargeting are marketing tools that identify the behavior of anonymous visitors. No personal information is collected or used in this process. Our service providers do not know your name, telephone number, mailing address, e-mail address or any other personally identifiable information. No personal information about you is transmitted through these cookies.