Policies

Comply with CNCB regulations, its platforms, frequented locations, and applicable laws (traffic regulations, mountain code of conduct, school group, etc.). Any behavior contrary to ethics or regulations such as fraud, competition manipulation, doping, harassment, intimidation, discrimination, or abuse will not be tolerated and must be reported to the CNCB.

• Respect for oneself, one’s abilities, and one’s condition (physical/mental/emotional)
• Respect for others: peers, coaches, employees, users, volunteers, and others involved in the CNCB ecosystem.
• Respect for the environment: common areas, equipment, trays, and nature
• Self-control is expected at all times.

Contribute to the success of the CNCB by actively collaborating with the team;

• Be attentive
• Show mutual support
• Sportsmanship
• Communicate effectively (active listening, appropriate language, expressing needs, sharing constructive criticism, etc.)

Embodying the values of sport in everyday life to inspire and promote a positive sporting culture

• Enjoyment
• Exceeding one’s limits
• Inclusion
• Mutual support
• Discipline (punctuality, equipment suited to the activity, well-maintained equipment)

Payment policy

Payable at the time of purchase.

Deferral policy

Not applicable.

Cancellation policy

Not applicable.

Refund/Credit Policy

Non-refundable.

10% credit on balance if unable to use.

Payment policy

Payable at the time of purchase.

Deferral policy

Not applicable.

Cancellation policy

Not applicable.

Refund/Credit Policy

Full refund up to 2 weeks prior to validity.

Full refund -10% if within one month of purchase.

Prorata refund -50% for more than one month.

Payment policy

A non-refundable deposit of 30% is required upon signing. Credit valid for 1 year.

A non-refundable deposit of 20% is required 60 days prior to the event.

A non-refundable deposit of 20% is required 14 days prior to the event.

Balance of 30% + excess charges payable within 30 days of receipt of invoice.

Deferral policy

Not applicable.

Cancellation policy

No refunds on deposits according to the payment policy.

Payment policy

Payable upon registration.

Deferral policy

Not applicable.

Cancellation policy

Cancellation or refund possible 7 days or more before the start of the session.

No cancellations or refunds less than 7 days before the start of the session.

Refund/Credit Policy

Account credit – 10% administrative fee if the participant is unable to complete the session or week (supporting documentation may be required).

Credit calculated on a pro rata basis according to product usage.

Payment policy

Payable at the time of booking.

Security deposit required on certain items.

Possibility of obtaining insurance coverage for certain items.

Deferral policy

A postponement made at least 7 days before the scheduled date can be made free of charge.

No postponement possible less than 7 days before the scheduled date.

Cancellation policy

Cancellations made at least 7 days prior to the scheduled date are eligible for a full refund.

Refund/Credit Policy

Cancellations made between 7 days and 48 hours before the scheduled date are eligible for a postponement or credit to the account.

Cancellations made less than 48 hours before the scheduled date will result in a credit to your account, but no refund.

Payment policy

Payable upon booking.

Deferral policy

Postponement possible at least 7 days before the reservation.

No postponement possible less than 7 days before the reservation.

Cancellation policy

Cancellation or refund possible at least 7 days prior to the reservation.

No refunds less than 7 days prior to the reservation.

Payment policy

Payable upon registration.

Deferral policy

Not applicable.

Cancellation policy

Cancellation or refund possible 7 days or more before the start of the session.

No cancellations or refunds less than 7 days before the start of the session.

Refund/Credit Policy

Full refund 48 hours before the activity.

Credit to your account less than 48 hours before the activity.

Payment policy

Payable upon booking.

Deferral policy

Not applicable.

Cancellation policy

Not applicable.

Refund/Credit Policy

Refund or credit at least 4 hours before the session.

No refunds or credits will be given less than 4 hours before the session.

Payment policy

Payable upon receipt of service. Credit card required for the customer’s account as a guarantee at the time of booking.

Deferral policy

A postponement made more than 24 hours before your reservation can be made without penalty.

No postponements can be made with less than 24 hours’ notice.

Any changes made less than 24 hours in advance will be handled according to the cancellation policy for kinesiology and sports psychology services.

Cancellation policy

Cancellations made more than 24 hours before your appointment are free of charge.

For any cancellation made less than 24 hours before your appointment, 50% of the cost of the service will be charged directly to the credit card linked to your account.

Payment policy

Reservation request required no later than 21 days prior to the activity date.

Payment for the activity is due within 30 days of receipt of the invoice.

Deferral policy

A postponement made at least 7 days before the activity takes place can be made at no cost.

A postponement made between 6 and 3 days before the activity takes place will incur a management fee of 15% of the invoice amount.

No postponement possible less than 3 days before the activity takes place.

Cancellation policy

Cancellations made at least 7 days prior to the activity can be made free of charge.

Cancellations made between 6 and 3 days prior to the activity will incur a 25% administration fee.

Cancellations made 2 days prior to the activity will incur a 50% administration fee.

Cancellations made the day before or on the day of the activity will be charged at 100%.

Payment policy

Payable at time of booking by credit card.

Deferral policy

Postponements made 7 days or more before the date of your booking may be made without penalty.

Postponements made between 6 and 3 days before the date of your booking may be made, subject to a handling fee of 15% of the invoice.

No postponement possible less than 3 days before your reservation.

Cancellation policy

Cancellations made 7 days or more before the date of your reservation can be made without penalty.

Cancellations between 6 and 3 days before the date of your booking can be made, subject to a handling fee of 25% of the invoice.

Cancellations made 2 days before the date of your booking may be accepted, subject to a handling fee of 50% of the invoice.

Cancellations made the day before or on the day of your reservation will be charged at 100%.

Refund/Credit Policy

No refunds within 3 days.

Payment policy

Payable upon purchase.

Deferral policy

Not transferable to another date.

Cancellation policy

Not applicable.

Refund/Credit Policy

Tickets are non-refundable, but may be transferred to another participant (unless otherwise specified).

Bromont’s National Cycling Center makes sure to respect the right to privacy on the Internet. We undertake not to disclose your identity and/or email address without your consent. Also, we make sure that we meet international standards for storing and protecting the information in our possession at all times.

We collect domain names as well as addresses through virtual visitors who choose to sign our address book and, consequently, to register in our database or to participate in various contests or promotions advertised on one of our websites. Please note that all the information we have is available to you when you sign the address book of that site.

By browsing one of our websites, you consent to the use of the information you transmit to us through that site, as explained above, in accordance with the Privacy Policy.

Responsible for the protection of personal information:

As Human Resources and Management Assistant, Marie-Michèle Beauchesne has been appointed Privacy Officer. For any request concerning the application of Bill 25 and the privacy policy, please contact her by e-mail at rh@cncb.ca.

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